I have no feedback from support

Here is some information about how support requests are handled at PROTEUSHOP

We are a small company and want to stay that way. We are a small team and do not have staff dedicated to responding to support tickets or taking phone calls.

We strive to respond within 48 hours, on working days only, as our staff are dedicated to customer service in the shop and at the diving centre at weekends.

This time may be extended due to high season workload, public holidays, bank holidays and family commitments.

Requests are processed in the order in which they are received, so we kindly ask you to wait before receiving a response.

However, if you create a new ticket for the same issue, this will only increase our workload. We will therefore close the oldest ticket and your new ticket will be added to the list of tickets to be processed.

Sometimes we are unable to respond:

– You have not looked for the answer in our WIKI, which is there to help you, answer your question directly and reduce our workload.

– We do not have the answer to your question about delivery times, as we do not yet have any information about the restocking date.

– We do not have the answer to your question because we are looking for the technical answer.

– The answer to your question is obvious and/or already appears on the product sheet.

– We do not respond to requests for measurements that would enable us to reproduce our own products.

– We keep our stock information up to date, and the answer regarding availability can be found on the product page. We strive to keep stock data up to date.

Thank you for your understanding.