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Association account, how does it work?
Create an account for an association
How do I register headquarter address?
Register alternate delivery addresses
Register as association
Request association account activation
Business account, how does it work?
Create an account for a professional
French VAT 20% — When does it apply for EU B2B customers?
How do I register headquarter address?
Register alternate delivery addresses
Register as professional
Registration and use of your EU Intracommunity VAT number
Trade agreements
V.A.T. and taxes
VAT-exempt customers — How to order VAT-free from Proteushop
Why can the VAT display be incorrect?
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Can I change the language of the site?
Can I have several address?
How do I change the language of the site?
How do I create my account on the site?
How do I log in?
How do I register my address?
I can't find the province or state for my postal address
I don't want to fill in my personal details
I've lost my password. Can I reset it?
Why create a PROTEUSHOP account?
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Do you offer on-demand promotions?
Do you offer promotions?
How do I use my promotion code?
I received a promo code by email — how do I use it?
I made a mistake on a product
I wish to return my order
Refund process
Return of goods within 14 days
Can you service my equipment?
My product is broken, can you organize repair with the manufacturer
Sending goods to us for maintenance
Can I change / modify my order?
Can you combine / group several orders into one shipment?
How do I place my order?
How do I use my promotion code?
How much does it cost to deliver my order?
I cannot validate my order
I live outside Europe, and I don't want to pay VAT and customs duties.
My product was "In stock" when I ordered, but I received "Awaiting replenishment" message
PABLO — VAT refund for travellers residing outside the EU
Product guarantee
Refund process
Registration and use of your EU Intracommunity VAT number
V.A.T. and taxes
What is the product availability?
Why can the VAT display be incorrect?
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Can I pay in several instalments?
What payment methods can I use in the physical store?
What payment methods can I use on the website?
Cylinders, valves and regulators threads story…
Product guarantee
Products details
Shipping Lithium batteries
Shipping scuba cylinders
What is the product availability?
Quote creation
Quote modification
Quote suppression
Quote validation
GDPR & Personal data
Intellectual property
Personal data and cookies
Collect at the Shop
Do you ship in my country?
How long will it take to receive my parcel?
How much does it cost to deliver my order?
I can't find the province or state for my postal address
I don't want to fill in my personal details
I live outside Europe, and I don't want to pay VAT and customs duties.
Recommendations when receiving your order
What about taxes if I live outside Europe?
What are the delivery costs?
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Can I give my advice on PROTEUSHOP
Collect at the Shop
Do you have physical shop?
PABLO — VAT refund for travellers residing outside the EU
What are your opening hours?
Why are you called PROTEUSHOP?
How can I contact the shop?
I have no feedback from support
Featured Articles
Popular Articles
Sending goods to us for maintenance
Collect at the Shop
Do you ship in my country?
How can I contact the shop?
Do you have physical shop?
Newest Articles
I received a promo code by email — how do I use it?
Can you combine / group several orders into one shipment?
PABLO — VAT refund for travellers residing outside the EU
VAT-exempt customers — How to order VAT-free from Proteushop
French VAT 20% — When does it apply for EU B2B customers?
Recently Updated Articles
I received a promo code by email — how do I use it?
Can you combine / group several orders into one shipment?
Association account, how does it work?
Business account, how does it work?
Create an account for an association