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Sending goods to us for maintenance

Posted
Updated

PROTEUSHOP is an authorised service centre for the following brands :

  • MPS TECHNOLOGY
  • POSEIDON
  • APEKS
  • AQUALUNG
  • OCEAN REEF
  • SCUBATEC

Please do not hesitate to ask us to service your boosters, regulators, rebreathers, full-face masks and valves.

We do not sale service kits as this is not allowed by the manufacturers with which we are working.

By selecting and paying online this/those product means you have to send us your regulator/s, face mask, booster for service and / or repair.

Note :

  • The service offered is for standard service only, any additional labor, repair or parts will be charged, a quote will be sent to you for approval prior starting any labor.
  • Some older products are no longer supported by their manufacturers, so if you have an older product, please send us a message in advance with the following details: the manufacturer’s name, the model and the serial number of your product. We will then carry out a preliminary check to confirm whether maintenance or repair is possible.

STEP 1: Information

Please fill in completely and correctly on your computer (only) the appropriate form below, print and insert in the package :

  • Form for regulator FR / EN (one form per assembly 1st stage / 2nd stage / Octopus).
  • Form for Full Face mask FR / EN (one form per mask).
  • Form for MPS TECHNOLOGY boosters FR / EN.

STEP 2 : Preparation of your product/s

  • Remove any unnecessary accessories (any additional work would be charged).
  • We charge extra for
    • high-pressure and low-pressure hoses, gauge/s, elbows left on PPE (regulators, masks) as all service centres must ensure that the entire set is in good working order.
  • Regulators & masks must have all plugs (no open port/s), if not, we will add them to send back ready to use.

STEP 3 : Packaging

  • Package correctly your products, the shop is not responsible for damage caused during transport, therefore we recommend the following
  • Insert packing material (cardboard, polystyrene chips, bubble wrap, etc.) into the parcel to prevent the contents from being damaged by knocks.
  • Use a box that is thick enough to protect your products from external shocks and falls.
  • Use good quality tape and make sure to secure the edges of your parcel to prevent it from opening or tearing.

STEP 4 : Shipping

  • We accept only direct delivery, no locker nor shop relay solution is accepted,
  • Under no circumstances will we cover any transport, tax or import costs,
  • Package must be shipped only directly to our address : PROTEUSHOP, 180 route de la tuilerie, 46100 CAMBES, FRANCE,
  • We recommend you for better price and service to use a broker service as they propose usually better price and numerous solution for shipping, more, you can add insurance on your shipment for more or less 1% of the value of the goods declared :

STEP 4 : RECEPTION

  • As soon as we receive your parcel, we will notify you of its arrival and condition.
  • We will inform you of the approximate cost and time required for maintenance and/or repair as soon as possible.

STEP 5 : RETURNS

  • Once the service or repair has been completed, we will contact you to arrange payment for the work and discuss how to return your item to you.
  • Please note that the shop is not responsible for the return of items sent in for repair/maintenance; therefore, we strongly advise you to accept / take out insurance for the shipment.
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