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My product is broken, can you organize repair with the manufacturer

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Sure, we will be glad to organize the repair of your product with the manufacturer.

Please follow below process to send your equipement

STEP 1: Information

Please fill in completely and correctly on your computer (only) the form below, print and insert in the package :

  • Form for all products FR / EN

STEP 2 : Preparation of your product/s

  • Clean your product
  • Remove any unnecessary accessories (any additional work would be charged).

STEP 3 : Packaging

  • Package correctly your products, the shop is not responsible for damage caused during transport, therefore we recommend the following
  • Insert packing material (cardboard, polystyrene chips, bubble wrap, etc.) into the parcel to prevent the contents from being damaged by knocks.
  • Use a box that is thick enough to protect your products from external shocks and falls.
  • Use good quality tape and make sure to secure the edges of your parcel to prevent it from opening or tearing.

STEP 4 : Shipping

  • We accept only direct delivery, no locker nor shop relay solution is accepted,
  • Under no circumstances will we cover any transport, tax or import costs,
  • Package must be shipped only directly to our address : PROTEUSHOP, 180 route de la tuilerie, 46100 CAMBES, FRANCE,
  • We recommend you for better price and service to use a broker service as they propose usually better price and numerous solution for shipping, more, you can add insurance on your shipment for more or less 1% of the value of the goods declared :

STEP 4 : RECEPTION

  • As soon as we receive your parcel, we will notify you of its arrival and condition.
  • We will inform you of the approximate cost and time required for maintenance and/or repair as soon as possible.

STEP 5 : RETURNS

  • Once the repair has been completed, we will contact you to arrange payment for the work and discuss how to return your item to you.
  • Please note that the shop is not responsible for the return of items sent in for repair/maintenance; therefore, we strongly advise you to accept / take out insurance for the shipment.